What's the DecoUnique return policy?
If for any reason you are not satisfied with any of our products, simply return them to us in their original condition within 30 days from the date of purchase and we will refund the full price of the product. Date of purchase is defined as the day your order ships from our warehouse.
Can I get my shipping cost refunded?
Return post must be paid by the buyer. Items damaged in shipping are a carrier issue and money can only be refunded if buyer opted for insurance. If the product is faulty or there is an error on our part related to your order, we will issue a refund for both your product order and any applicable return shipping.
Do I need to return the item(s) in its original packaging?
Item(s) should be returned in the original packaging.
How will I be refunded?
Refunds are sent directly back the same way your payment was made. So, if you paid with a credit card, the money will go back to your card (it can take up to 30 days for the refund to show up on your card statement). If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you have any questions about returning a product or refunds please email us at [email protected].