Shipping & Delivery

Delivery Time and Options

Free Worldwide Shipping!

We ship worldwide and offer a range of delivery services – an economy delivery so that you may benefit from maximum savings and a faster delivery service (charges apply) for time-sensitive orders.

For orders over $100 there is a free economy delivery service.

Transit Time

Estimated transit time is in working days.

LocationDelivery Service
EconomyStandardPremium
UKEstimated Transit Time3 – 73 – 51 – 3
IrelandEstimated Transit Time7 – 143 – 51 – 3
USAEstimated Transit Time7 – 143 – 51 – 2
CanadaEstimated Transit Time7 – 143 – 51 – 3
EuropeEstimated Transit Time7 – 143 – 71 – 3
Latin AmericaEstimated Transit Time7 – 183 – 71 – 3
AustraliaEstimated Transit Time7 – 143 – 61 – 3
New ZealandEstimated Transit Time7 – 143 – 51 – 3
MalaysiaEstimated Transit Time7 – 143 – 51 – 3
SingaporeEstimated Transit Time7 – 142 – 31 – 3
ThailandEstimated Transit Time7 – 186 – 71 – 4
Rest of AsiaEstimated Transit Time7 – 253 – 71 – 4
UAEEstimated Transit Time7 – 253 – 41 – 4
Saudi ArabiaEstimated Transit Time7 – 253 – 41 – 4
IsraelEstimated Transit Time7 – 253 – 71 – 4

Please note, we do not deliver to or accept payment from PO boxes, China, Taiwan, Vietnam, Bulgaria, Romania, Ukraine, Nigeria and Ghana.

About Delivery

How long will it take to receive my order?

Processing time + transit time = delivery time

The processing time plus the transit time is the total time it will take to receive your order. The processing time depends on the item ordered (this is stated on the item description page). The transit time depends on which delivery service you choose – economy, standard or premium (see the table below). Please note, all stated processing and transit times are in working days (not including Saturdays or Sundays).

What is the processing time?

The processing time is the length of time between when an item is ordered and when it is dispatched. In other words it’s how quickly we can assemble and prepare the item for dispatch. The processing time varies according to the product ordered. Please consult the product description page for the processing time. If an order contains items with different processing times, then the timing will be based on the slowest processing time.

How much will it cost?

The delivery cost depends on the total weight of the package. You can find out exactly how much it will cost by adding the product(s) to the shopping cart and then on the view cart page click ‘Calculate Delivery Cost’ located on the right underneath the total amount.

Registered Mail

Please note, a signature will be required upon receipt of the package. As packages will need to be signed for the courier will not be able to leave it out on the door step or with a neighbour. If no-one is available to sign for the package when delivery is attempted typically the courier will leave a note for you to contact and arrange a re-delivery or pick up from your local post office.

Order and Package Dispatch Confirmation

Shortly after placing an order you’ll receive an email confirmaing we’ve received your order. When your order has been dispatched you will receive a second confirmation email to let you know it’s on the way. If you do not receive the dispatch confirmation email please first check the email address you provided was correct and your spam/junk mail incase it was filtered there by mistake.

Online Tracking

For free economy and standard delivery online tracking may be limited or not be available. For packages that can be tracked online the tracking number will be emailed to you when the order has been dispatched. For packages that can’t be tracked online please send an email to [email protected]. We will then contact the courier on your behalf for a delivery update.

TNTwww.tnt.com

FedExwww.fedex.com


United Kingdomwww.parcelforce.com

Irelandwww.track.anpost.ie/

Norwaywww.posten.no

United Stateswww.usps.com

Canadawww.canadapost.ca

Israelwww.israelpost.co.il

Australiawww.auspost.com.au

New Zealandwww.nzpost.co.nz

Japanhttps://www.japanpost.jp

Best practice – package contact number

We strongly advise customers to provide a contact phone number when placing an order; packages without a contact number for the recipient risk being delayed. This is especially important for those customers who are importing; in the event customs is unable to contact the package recipient they will usually hold the package for up to 5 working days. If after 5 working days customs are unable to contact the recipient then the package will be rejected and returned to sender.